We currently do not offer refunds or returns due to the nature of our products. However, if you receive a damaged or defective item, contact us within 48 hours with clear photos at support@thehandybags.com or WhatsApp +91 7470912123. Once verified, we'll arrange a pickup and send a replacement after inspection. Items must be unused and in original packaging. This policy applies to domestic orders only. International orders are final unless stated otherwise. For questions, reach us at +91 7470912123 or visit our office in Pithampur, Madhya Pradesh.